Live chat is a crucial customer service channel because it provides real-time, immediate assistance to customers, is easy to use, and is highly accessible. Customers simply go to a business’ website and click on the live chat button, start a conversation, and wait for an agent to attend to their queries. Here we share eight…
Amazon is the leading online retailer worldwide, and selling on Amazon is a lucrative venture for many independent sellers. We’ve gathered two dozen Amazon statistics that can help you start your Amazon business or take your existing Amazon store to the next level. Amazon Statistics Overview 1. Amazon will account for nearly 40% of ecommerce…
Accounting is a $110 billion industry in the United States. In addition to providing great career opportunities, accounting firms provide small businesses with much-needed support, such as financial audits and tax compliance services. Accounting firms also stepped up in a major way during the COVID-19 pandemic, with almost 80% of firms providing COVID-19-related consulting services….
No matter how much time and money you spend strengthening your company culture and investing in your people, your business may still be affected by employee theft—of money, of confidential data, of time. Understanding this issue is key to combating or even preventing it. Use the employee theft statistics and trends discussed below to learn…
Online shopping statistics show that while brick-and-mortar purchases still make up a majority of consumer spending, online shopping is steadily on the rise. And, with the added strain of the COVID-19 pandemic on in-store shopping, many legacy brick-and-mortar chains are struggling. Meanwhile, a crop of new small businesses, direct-to-consumer retailers, and ecommerce startups are gaining…
Buy online, pick up in-store (BOPIS), also known as click and collect, is a hybrid ecommerce model that allows customers to order an item online and pick it up in person at the store or curbside. It merges the convenience of online shopping and efficiency of bringing the product home the same day. Let’s look…
Customer relationship management (CRM) software gives businesses a centralized system for organizing contact data, managing opportunities, and communicating with customers. Companies should understand the statistics around using a CRM to grasp why this sales technology is so popular and to learn the types of tangible returns it offers. Like other aspects of business, CRMs come…
Real estate statistics give real estate agents, investors, and clients data-based insights into the constantly shifting housing market. This can be helpful when searching for a house, selling a home, listing or searching for a rental home, or representing clients in this market. For the most accurate look at the current real estate market, check…
